Warranty Policy

Products are covered for 30 days from the date of delivery. The warranty period is the same for new, refurbished and replacement-part products.

This warranty is provided by Zone-GP, the trading name of ZoneG Computing LLC, a single member LLC registered in New Mexico, United States. It is a seller warranty.

It is not provided by Apple Inc. and is separate from any warranty Apple may offer. Apple does not provide warranty coverage for products sold by Zone-GP unless a product page says so.

• Defects in function that appear under normal use during the warranty period.
• Products that arrive damaged or do not work as described.
• Products that do not match the item ordered, such as the wrong item, the wrong side (left or right) or the wrong model.

• Physical damage, liquid damage, or damage caused by misuse or accidents.
• Repairs or changes made by anyone other than Zone-GP.
• Loss or theft.
• Normal wear, and cosmetic marks that occur after delivery.
• Problems caused by ordering a model that is not compatible with your device.

Email ecommerce@zone-gp.com or use our contact form within the warranty period. Please include:

• Your order number and the email address used to order.
• A short description of the problem.
• Photos or a short video showing the issue.

Our team will review your claim and reply by email with the next steps.

Your order number or order confirmation email is your proof of purchase. Claims cannot be processed without it.

If your claim is approved, we will send a replacement of the same product. If the same product is not available, we will contact you to agree an alternative or a refund.

If a replacement is not possible, or you prefer a refund, an approved claim is refunded to the original payment method. See our Refund Policy for details.

If your claim is approved because the product is defective, damaged or not as described, Zone-GP pays for return shipping. For any other return, please see our Refund Policy or email ecommerce@zone-gp.com.

Refurbished products carry the same warranty as new products. Every refurbished product is labelled as refurbished on its product page. Cosmetic signs of previous use that match the condition described on the product page are not defects.

Replacement parts and components, such as single AirPods and charging cases, are covered for functional defects. Please check that the model number matches your device before ordering, because a part ordered for the wrong model is not a defect. Each product page lists what is and is not included.

Questions about this policy? Email ecommerce@zone-gp.com or visit our Contact page.