Authenticity & quality

Product Authenticity & Quality Assurance

How we source, identify, check and document the products we sell, and how we describe their condition.

Authenticity

Authenticity

Products are obtained through established commercial supply channels. You can read how in more detail on our Our Sourcing page.

Every product page states what the product is and what condition it is in, so you know what you are buying before you order.

We do not use verification badges, certificates or authorization logos. Zone-GP is an independent seller and is not affiliated with, endorsed by or sponsored by Apple Inc.

Identification

Product Identification

Where applicable, products are identified with standard identifiers, so you can match what you receive to what you ordered.

Model numbers

Identify the product and its generation.

Part numbers

Identify replacement parts and components.

SKUs

Zone-GP's internal reference for each listing.

UPC / EAN

Barcode identifiers, and other product identifiers, where applicable.

Inspection

Inspection

Products are checked before they are listed or shipped.

1

Identify

The product is matched to its identifiers, such as model number, part number and SKU.

2

Check condition

The condition is confirmed and recorded as new, open box, refurbished, or a part or component.

3

Check contents

What is in the package is checked against what the listing says is included.

Condition classification

Condition Classification

Every product is labelled with one of these conditions. A refurbished product is never presented as new.

New

New

A product that has not been previously used, sold as new.

Open box

Open Box

A product that may have been opened but not used. Its condition and contents are described on the product page.

Refurbished

Renewed / Refurbished

A previously used product that has been refurbished. Always labelled as refurbished.

Replacement part

Replacement Part

An individual part of a larger product, such as a single AirPod or a charging case, sold on its own.

Component

Component

A supporting item such as a cable or adapter, sold on its own rather than as the main product.

Bulk

Bulk Packaging

Products supplied in multi-unit or non-retail packaging, for example for business orders. Packaging may differ from retail boxes.

Documentation

Documentation

Applicable purchasing and product documentation is maintained for the inventory we sell.

Purchasing records

Records of the purchases that supply our inventory.

Product records

Internal records tied to each SKU, including its condition.

Supplier documentation

Kept on file. Confidential supplier information is not published.

See how we source

Read where our products come from and how inventory is tracked.

Our sourcing

Warranty & returns

Find out what is covered and how to make a claim.

Warranty policy
Company

Contact Our Team

The business behind Zone-GP.

Company information

  • Legal business nameZoneG Computing LLC
  • Trading nameZone-GP
  • Business typeSingle member LLC
  • Registered inNew Mexico, United States
  • Business address2105 Vista Oeste NW Suite E 3262
    Albuquerque, NM 87120
    United States
  • Business phone+1 938 209 0583
  • General inquiriesecommerce@zone-gp.com

Get in touch

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Zone-GP is an independent seller and is not affiliated with Apple Inc.