Frequently Asked Questions

Zone-GP sells Apple products and related parts that we obtain through established commercial supply channels. Each product page states its condition and, where applicable, its model number, part number, SKU and UPC/EAN, so you can check what you receive against what you ordered.

We do not use verification badges or authorization claims. Zone-GP is an independent seller and is not affiliated with Apple Inc. Read more on our Product Authenticity page.

Products come from established commercial supply and distribution channels. Supplier names and agreements are confidential, and we keep purchasing records for the inventory we sell. See Our Sourcing for the full explanation.

We sell new products, refurbished products, and replacement parts and components. Every product is labelled with its condition (New, Open Box, Refurbished, Replacement Part or Component) on its product page and in our collections, so you never have to work it out from the description.

A refurbished product has been used before and then refurbished. It is always labelled as refurbished and is never presented as new. Signs of previous use that match the condition described on the product page are not defects.

Each product page shows the product's condition and, where applicable, its model number, part number, SKU and UPC/EAN. Products are checked against these identifiers and the listing before they are listed or shipped. Read more on our Product Authenticity page.

Each product page lists exactly what is included and what is not included. Please check that the model number matches your device before ordering. Replacement parts such as a single AirPod or a charging case are sold on their own.

Products are covered by Zone-GP's 30-day warranty against defects, starting from the date of delivery. The warranty is provided by Zone-GP, not by Apple Inc. The Warranty Policy explains what is covered and excluded, and how to make a claim.

Email ecommerce@zone-gp.com with your order number, a short description of the problem and photos or a video. Our team will review your claim and reply by email. If it is approved, we send a replacement, or a refund if a replacement is not possible. See the Warranty Policy for details.

Our Refund Policy explains the return window, which products are eligible and how refunds work. To request a return, or if your product arrived damaged, defective or incorrect, email ecommerce@zone-gp.com.

Our policies are linked in the footer of every page: Refund Policy, Shipping Policy, Privacy Policy and Terms of Service, together with our Warranty Policy.

Yes. Our B2B team handles bulk, recurring and commercial orders. Start on our Wholesale & B2B page.

Yes, we take B2B pricing requests. Send an inquiry through our Wholesale & B2B page with the products you need, and our team will reply by email.

If you buy for a business, tell our B2B team about your needs through the inquiry form, and they will explain how ordering can be arranged for your business.

Fill in the B2B inquiry form. Include your company name, the products you are interested in, your estimated order volume and how often you expect to buy. Our team will reply by email.

The payment methods we accept are shown below and at checkout.

Orders within the United States are delivered in 2 to 4 days. International orders are delivered in 7 to 14 days. See our Shipping Policy for details.